Frequently Asked Questions
How do I place an order?
How do I track my order?
How will the charge appear on my credit card?
What happens once I submit my order?
What are your Privacy & Security policies?
How do I contact Customer Service?
HOW DO I PLACE AN
ORDER?
When you click on an Order link for a product, you will
be taken to a secure server where you will answer an online questionnaire
to provide information relevant to your medical condition. Once you
complete the questionnaire, you will submit your order for processing.
You will then see a confirmation page.
Please note that for US orders we cannot sell or ship
medication to customers from the following states:
AR, CT, FL, IA, KY, MO, NH, NV, TN, VA & WV.
HOW DO I TRACK MY ORDER?
Upon placing your order with us you will recieve an email
confirmation. In the email confirmation, a link will be provided to
our new high-tech order tracking system that will allow you to access
the current status of your order. Customers can also log in to our
system at any time to check on the status of their orders via the following
link:
Order
Tracking
HOW WILL THE CHARGE
APPEAR ON MY CREDIT CARD?
Your credit card will be billed by Pharmacy Software Processing LLC.,
our order processing company.
WHAT HAPPENS ONCE
I SUBMIT MY ORDER?
A US licensed physician will review the information you
have submitted and either approve or decline your request. If approved,
the physician will write the prescription and send it to the pharmacy
where it will be filled and shipped to you via UPS. Your prescription
will include information explaining the usage, dose, and precautionary
information for your medication. You will also receive contact information
for the pharmacist in case you have any questions after you receive
your medication.
WHAT ARE YOUR PRIVACY & SECURITY
POLICIES?
All information we collect (i.e.. email address, credit
card numbers) is only used to fulfill our customer orders. Financial
information that is collected is used to bill the user for products
and services. Medical information is used by our medical staff to approve
or decline orders for specific medications. We do not share any of
your information with any other third parties.
Our on-line ordering system uses the latest in Secure
Encryption Technology. All personal and credit card information is
submitted with the highest level of security and precautions. Our system
also has safeguards in place to protect against credit card fraud.
Individuals attempting the fraudulent use of a credit card will be
reported.
HOW DO I CONTACT CUSTOMER
SERVICE?
Contact Information:
Contact via Phone: 1-866-966-1452
Contact via Email: customer
service